Privacy Policy bet11 – Your Personal Data Protection

Bet11 collects various types of information from users to ensure our platform operates smoothly, securely, and in compliance with applicable legal requirements. This information is divided into two main categories:

We may also collect information about you from trusted third-party sources, such as identity verification service providers and fraud prevention agencies, to supplement your records in our system.

The information we collect is used for various legitimate purposes in operating the bet11 platform. The following are the primary purposes for which your data is used:

• Account Management — Creating and managing your account, processing deposits and withdrawals, and enabling access to all platform features.
• Identity Verification (KYC) — Verifying your identity to comply with anti-money laundering and counter-terrorism financing legal requirements.
• Platform Security — Detecting and preventing fraud, hacking, bonus abuse, and any other security threats.
• Service Communications — Sending important notices relating to your account, including transaction confirmations, security alerts, and terms updates.
• Product Improvement — Analysing usage patterns to improve platform design, service speed, and overall user experience.
• Legal Compliance — Fulfilling reporting and archiving obligations mandated by the relevant authorities.
• Targeted Marketing — Sending you relevant promotional offers and bonuses based on your gaming activity (subject to your consent).

Bet11 will not use your data for any purpose not stated in this Privacy Policy without first obtaining your express consent.

Bet11 does not sell, rent, or disclose your personal information to third parties for their own marketing purposes. However, we share information with certain parties in the following circumstances only:

• Trusted Service Providers — Companies we engage to assist with our operations, such as payment gateway providers, cloud platforms, identity verification services, and customer service providers. All such providers are bound by strict confidentiality agreements.
• Regulatory Authorities — Information required by government authorities, gambling regulatory bodies, or law enforcement agencies in accordance with applicable legal requirements.
• Game Providers — Game data required by third-party game providers to operate the games you play on our platform.
• Payment Processing Partners — Transaction information that must be shared with banks, e-wallets, and payment processors to complete your financial transactions.
• Within the Corporate Group — Information may be shared within the bet11 group of companies for operational purposes, integrated customer support, and internal compliance.

Protecting your data is bet11's highest priority. We implement a comprehensive range of technical and organisational security measures to ensure your data remains safe from unauthorised access, disclosure or modification at all times.

• All data transmitted between your browser and our servers is protected by 256-bit SSL/TLS encryption — the same level of protection used by Malaysia's leading banking institutions.
• Sensitive information such as passwords is stored using a one-way hashing algorithm that cannot be decrypted by anyone, including bet11 staff.
• Our systems are equipped with 24-hour security monitoring that automatically detects and blocks any unusual activity.
• Access to user personal data within our internal systems is strictly limited to staff who require it to perform their duties.
• Bet11 conducts penetration testing periodically by independent security experts to identify and close any system vulnerabilities.
• Two-factor authentication (2FA) is available for all users and is strongly recommended to be enabled.

Bet11 retains your personal data for as long as necessary to fulfil the purpose for which it was collected, or as required by applicable law. Our data retention schedule is as follows:

Once the designated retention period has expired, your data will be securely deleted or anonymised so that it can no longer be linked to your identity. Our data deletion procedures comply with internationally recognised security standards.

As a bet11 platform user, you have certain rights regarding your personal data. bet11 is committed to respecting and facilitating the exercise of these rights:

The bet11 platform uses cookies and similar tracking technologies to enhance your experience, maintain session security and collect analytics data that helps us improve our services. The following are the types of cookies we use:

• Essential Cookies — Required for core platform functions such as login authentication, session management, and security. These cookies cannot be disabled.
• Performance & Analytics Cookies — Collecting data on how users interact with our platform for improvement purposes. This data is aggregated and does not identify individuals.
• Functional Cookies — Storing your preferences such as language, display theme, and other settings to deliver a more personalised experience.
• Security Cookies — Used to detect and prevent fraudulent activity, verify identity, and ensure the integrity of your session.

In conducting its global operations, bet11 may transfer your personal data to countries outside Malaysia for storage, processing, or analysis purposes. Such transfers occur under the following circumstances:

• Use of cloud infrastructure hosted in data centres across multiple locations to ensure high service availability and reliability.
• Data processing by international service providers appointed by bet11, such as analytics providers and fraud prevention services.
• Technical support and system maintenance requirements by international teams or partners.

Every cross-border data transfer is carried out with adequate safeguards in place, including standard data transfer agreements that guarantee a level of protection equivalent to Malaysia's requirements. bet11 ensures that all recipient countries have appropriate data protection laws or robust contractual protection mechanisms.

The bet11 platform may contain links to third-party websites or services that are not under our control, such as game provider websites or payment partners. This Privacy Policy does not apply to those third-party websites.

Bet11 is not responsible for the privacy practices or content of any third-party websites. We encourage you to read the privacy policy of every website you visit. The presence of a link to a third-party website does not imply that bet11 endorses or vouches for its content or privacy practices.

Bet11 reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or service improvements. The latest version of the Privacy Policy will always be available on this page.

For material amendments, we will provide clear notice via email or in-platform notification at least 14 days before the changes take effect. Continued use of the bet11 platform after the effective date of any amendment constitutes your acceptance of the revised Privacy Policy.